Terms & Conditions – Mulled & Malt

Last Updated: [04-12-2025]

Welcome to Mulled & Malt. These Terms & Conditions (“Terms”) govern your access to and use of our website and services (the “Site”), owned and operated by Mulled & Malt (“we”, “us”, “our”). By accessing, browsing, or purchasing products from our Site, you agree to comply with these Terms. Please read them carefully.

1. Eligibility

By using this Site, you confirm that:

• You are at least 18 years old or the legal age of adulthood in your location.

• You are legally capable of entering into a binding agreement.

• You are purchasing products for personal use and not for resale without authorization.

2. Product Information

• We specialize in mulled and malt drinks made from jaggery, including health-focused beverage blends and traditional craft drinks.

• All product descriptions, images, pricing, and availability are subject to change without notice.

• While we aim for accuracy, we do not warrant that product information is error-free, complete, or up to date.

• Packaging may vary from images shown.

3. Pricing & Payment

• All prices are displayed in INR, inclusive/exclusive of applicable taxes depending on location.

• We reserve the right to modify prices at any time without prior notice.

• Payments can be made using available secure payment methods listed at checkout.

• Orders are confirmed only after successful payment authorization.

4. Orders & Acceptance

• Placing an order does not guarantee acceptance. We may refuse or cancel orders due to:

  • Product unavailability

  • Incorrect pricing or product data

  • Payment issues

  • Suspected fraudulent activity

• You will be notified if your order is cancelled or modified.

5. Shipping & Delivery

• We deliver across India through trusted courier partners.

• Delivery timelines are estimates and may vary due to factors beyond our control.

• Shipping charges (if applicable) will be displayed during checkout.

• Once dispatched, tracking details will be shared via email or SMS.

6. Returns, Refunds & Replacement

• We do not accept returns for opened or consumed beverage products for hygiene and safety reasons.

• Refunds or replacements may be offered only in cases of:

  • Damaged products

  • Incorrect items delivered

  • Quality issues confirmed upon evaluation

• Claims must be raised within 48 hours of delivery with unboxing photos or video proof.

• Refund processing may take 5–10 business days after approval.

7. Allergies & Health Advisory

• Our products contain natural ingredients such as jaggery, spices, herbs, malt extracts, etc.

• Customers with allergies or medical conditions should consult a healthcare professional before consumption.

• Mulled & Malt is not responsible for reactions due to undisclosed health issues or allergies.

8. Intellectual Property

• All content on this website, including text, logos, images, graphics, product names, and designs, is the exclusive property of Mulled & Malt.

• Copying, redistributing, or reproducing any material without written permission is prohibited.

9. Limitation of Liability

We are not liable for:

• Any indirect, incidental, or consequential damages arising from product use.

• Delays in delivery due to external factors.

• Misuse or improper storage of products.

10. User Accounts

• Users are responsible for maintaining the confidentiality of login details.

• Any activity under your account is your responsibility.

• We may suspend or terminate accounts violating our policies.

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy (linked separately). By using our Site, you consent to such processing.

12. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of the Site indicates acceptance of changes.

13. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in [Your City / State].

14. Contact Information

For questions, support, or complaints, contact us at:
Email: [customersupport@mullednmalt.com]
Phone: [+91-XXXXXXXXXX]

By using our site or placing an order, you agree to the above Terms & Conditions.